At Beyond Broome, we facilitate a range of services within the hospitality and tourism industries, supporting business to business, locals and visitors.
Updated 19 October 2023
Beyond Broome Hospitality Pty Ltd (ABN 46 643 254 193) is a tourism and hospitality group in Australia. References to “Beyond Broome Hospitality”, “we”, “us” and “our” in this Privacy Policy refer to Beyond Broome Hospitality Pty Ltd.
In this Privacy Policy:
www.beyondbroome.com.au is bound by the Privacy Act 1988 (Cth) (Privacy Act) as amended from time to time, including the Australian Privacy Principles (APPs). The APPs are designed to protect the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is information or an opinion about an identified, or reasonably identifiable, individual, whether the information is true or not and whether the information is recorded in a material form or not.
This policy explains our management of personal information, including:
It also sets out how you can contact us if you wish to access your personal information, have any queries or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Privacy Act.
Your acknowledgement and consent
By using this Website or any of Beyond Broome Hospitality’s products, services, applications and/or sites that reference this Privacy Policy, or otherwise providing your personal information to us directly, or through others, or by giving your consent to the terms of this Privacy Policy, you acknowledge that we may collect, use, and disclose that information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.
Why do we collect personal information?
We collect personal information for a number of purposes connected with our activities and operations, including to develop, provide, analyse and improve our products and services, for verification purposes, to understand and meet the needs and requests of individuals and organisations we engage with and to meet our legal obligations.
What personal information do we collect and how do we collect it?
The type of personal information we collect may include contact information (such as name, email address, postal address, mobile number, company information), profile information if you choose to provide this (such as your age, gender, country of birth), user information (such as login details, comments, preferences, feedback, device identifiers), and other usage data (see also Cookies, Analytics and Advertising).
We collect personal information in a number of ways, including directly from you, and when you provide it to our agents, contractors or distributors. For example, we will collect your personal information if you:
Personal information may be collected by way of:
To improve our processes, products and services, we may also combine your personal information with other information about you, such as the interactions you have with Beyond Broome Hospitality through its Website or applications.
You may in some circumstances have the option of not identifying yourself or using a pseudonym when you deal with us. However, if you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.
Sometimes our activities require us to collect sensitive information. For more details, see the section ‘Sensitive information is subject to greater restrictions’, below.
Beyond Broome Hospitality collects certain information required for billing, such as your contact details. Third-party payment gateway providers are used for online payment card transactions made via the Beyond Broome Hospitality website and for payment of invoices online or by phone. However, Beyond Broome Hospitality does not collect complete payment card details, except in a masked form as set out below.
When purchasing a product or service from the Beyond Broome Hospitality website or paying a Beyond Broome Hospitality issued invoice online or by phone:
Third-party payment gateway providers will have their own privacy practices, and you will need to check these policies before you submit any personal information to such third-party websites.
Cookies, Analytics and Advertising
Beyond Broome Hospitality uses cookies and device identifiers to identify visitors to the Website, Beyond Broome Hospitality applications, to improve and personalise our services, products and applications, to gather statistical and demographic information, user preferences, activity, and session information, to improve security, enhance website and application functionality and show Beyond Broome Hospitality’s ads across the internet and devices.
Beyond Broome Hospitality also uses web analytics and session recording technology provided by third-party service providers such as Google Analytics. These services use cookies to assist us in understanding how visitors access and utilise our Website, and other Beyond Broome Hospitality applications.
A ‘cookie’ is a small file that contains a piece of text identifying your browser to our site.
You can opt out of Beyond Broome Hospitality’s use of cookies in your browser at any time by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website, or other Beyond Broome Hospitality applications may then be inaccessible or not function properly.
You can find out more information on how Google uses data when you use Beyond Broome Hospitality’s sites or apps at policies.google.com/technologies/partner-sites
The unique device identifiers, web and mobile analytics data and cookies do not themselves, collect or contain personally identifiable information such as your name, email address or phone number. However, we may collect information about the devices you use, including the hardware model, operating system, version and internet protocol (IP) address and user activity (such as the pages you visit, the content accessed, number of downloads or prints, the date, time and length of the session).
In some circumstances, an IP address, device identifiers and cookies can be linked to an individual. Your IP addresses, device identifiers and cookies may also be collected or accessed by our authorised third-party service providers. Analytics data including device identifiers, cookies and user activity can be linked to or combined with personal information you have previously provided to us, for example, if you have an account with Beyond Broome Hospitality on our Website, or other Beyond Broome Hospitality applications, thereby identifying you and your user activity on our Website, or other Beyond Broome Hospitality applications. In these circumstances, we will only use any personal information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.
You can manage how your browser and mobile device use data by adjusting your privacy and security settings in your browser and mobile device.
Advertising
Beyond Broome Hospitality uses third-party service providers to run advertising campaigns. This technology uses cookies and/or device identifiers to:
You can opt out of Beyond Broome Hospitality’s advertising to you by setting your browser to refuse all or some browser cookies, by adjusting your mobile device settings or by contacting our Privacy Officer.
How might Beyond Broome Hospitality use and disclose your personal information?
Beyond Broome Hospitality may use and disclose your personal information for the purposes described in this Privacy Policy, for related purposes which would reasonably be expected, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act or otherwise required or authorised by law.
Generally, Beyond Broome Hospitality may use and disclose your personal information for a range of purposes, including to:
Your personal information may also be used so we can:
Disclosure of personal information to other parties
Beyond Broome Hospitality may disclose your personal information to third parties such as our members, professional advisers, committee members, external service providers (ie providers of services including website and data hosting, cloud storage, DRM (as defined below), shipping and distribution, IT support, distribution of promotional and transactional communications, standards and other publications, surveys and feedback, market research and promotional activities, analytics and advertising, training, operational, organisational and management services), and government, statutory or regulatory bodies. We do not sell or license your personal information to third parties.
Landing Pages
Certain promotions and advertising campaigns may be hosted on a landing page controlled by a third-party service provider. If you visit these sites and pages, your browser communicates directly with the service provider and any information that you submit on these pages, such as through the use of forms (for example, your email address and name) is stored by our service provider. Your personal information is then disclosed to Beyond Broome Hospitality.
Sending information overseas
Personal information is sent overseas in certain circumstances, including to external service providers that assist our organisation. Beyond Broome Hospitality complies with the APPs when sending personal information overseas.
Our service providers are located around the world. The countries in which recipients are likely to be located include New Zealand, the EU (including Switzerland, Belgium, Ireland, Germany), Singapore, the United States, Canada and the Philippines.
How might Beyond Broome Hospitality use and disclose your personal information?
Beyond Broome Hospitality may use and disclose your personal information for purposes described in this Privacy Policy, or for related purposes which would reasonably be expected by you, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act or otherwise required or authorised by law.
Generally, Beyond Broome Hospitality may use and disclose your personal information for a range of purposes, including to:
Your personal information may also be used so we can:
We may do this by way of direct mail or telemarketing and (where you have opted in) by email, SMS or MMS. Recipients who no longer wish to receive such communications can request to be removed from the distribution list by following the unsubscribe instructions in the relevant email, SMS or MMS.
Disclosure of personal information to other parties
Beyond Broome Hospitality may disclose your personal information to third parties such as our members, professional advisers, external service providers (ie providers of services including training, website and data hosting, cloud storage, IT support, distribution of promotional and transactional communications, standards and other publications, surveys and feedback, market research and promotional activities, analytics and advertising, operational, organisational and management services and recording and transcribing meetings), other standards development organisations, your employer or nominating organisation, government, statutory or regulatory bodies and other committee members.
Sensitive information is subject to greater restrictions
‘Sensitive information’ is personal information about an individual’s health, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or membership of a trade union, among other things.
We will collect, use and disclose your sensitive information only for the primary purpose for which it was collected, or for directly related purposes that would reasonably be expected by you, or for purposes to which you have consented and in other circumstances required or authorised by law.
Security and management of personal information
Beyond Broome Hospitality will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. The ways we do this include:
If we no longer require your personal information and are not legally required to retain it, Beyond Broome Hospitality will take reasonable steps to destroy or permanently de-identify the personal information.
You should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you provide to us over the Internet, and you do so at your own risk.
Links from our website to other websites
Our website may contain links to third-party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites. If you follow a link to any of these third-party websites, they will have their own privacy policies and you will need to check these policies before you submit any personal information to such third-party websites.
Accessing the information we hold about you
Under the APPs, you may be able to obtain a copy of the personal information that we hold about you. The APPs provide some exceptions to your rights in this regard.
To make a request to access this information, please contact us in writing here. We will require you to verify your identity and specify what information you require. There is no charge for requesting access to your personal information but we may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
Updating your personal information
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact Beyond Broome Hospitality at the contact address set out below if you believe that the information we hold about you requires correction or is out-of-date.
Updates to this Policy
This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The current version of this Privacy Policy is available at: www.beyondbroome.com.au. You may obtain a copy of our current Privacy Policy from that website or by contacting us via the details at the end of this Privacy Policy. Please ensure that you regularly check this Privacy Policy so you are fully aware of any changes or updates.
Complaints
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (OAIC), (which is the regulator responsible for privacy in Australia).
We will deal with complaints as follows:
Step 1: let us know
Step 2: investigation of the complaint
Step 3: contact OAIC
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing.
Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001
Contact us
Any complaints or correspondence in relation to this Privacy Policy should be sent to our Privacy Officer at:
Beyond Broome Hospitality Pty Ltd
15 Clementson Street, Broome WA 6725
Attention: The Privacy Officer
Email: theboss@beyondbroome.com.au
We will endeavour to respond to all complaints and correspondence promptly.